Support
Programs - Conversion
& Start
Up
Embers® Conversion Program
Our Restaurant Support Team has created a
transition process customized for each partner to fully support you and
your team throughout the transition.
It is key that we focus on those who are
instrumental to the past and future success of your restaurant. To
that end, our transition program and related communications are focused on
three critical audiences:
The following steps
were designed to provide for a smooth transition into the program:
| Get Started educates you and your
key management staff on the business system and marketing opportunities
now available to you. |
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This initial training session is hosted by staff in
our St Paul, Minnesota home office and is two days in
length.
The two days cover a detailed review of the purchasing
programs, marketing programs and schedule, franchise requirements,
training and education resources, technology resources and
strategic planning. Day two is geared for the development of
your new menu and creation of your vendor order guide, involving
those in your operation who are closest to that process.
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| Mini Menu implementation
continues the education process by introducing the co-brand
program to your staff in your restaurant. |
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This session lasts approximately three to four
hours. Your staff will learn what will happen during the
transition, how to communicate with your present customers and
taste a number of our "branded" menu items.
The next day marks the implementation of our "mini
menu". To support the rollout of your mini-menu, a member of
the Embers team will remain at the restaurant the first
day it's implemented to address any questions that may arise.
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| Full Menu implementation is
geared to support the full implementation of the Embers
program. This step takes place over |
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roughly a 60-day period, beginning the day of the
agreement. Throughout this period, we assist in the
successful implementation of all purchasing programs, installation
of the exterior branding elements (signage, awnings, etc.),
program requirements, Embers Intranet, the completion of
the new combined menu format, and the initiation of reporting
sales activities.
Ongoing support from the Embers staff is always
available. From the standpoint of our ongoing relationship,
the entire Embers team is available to provide assistance
in areas of the business including Accounting, Operations, Cook
Training, Server Training, Inventory Control, Labor Projections,
Marketing, Loyalty Programs, Décor, etc.
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Change is
good!
|
Embers® Start-up Operational Program
Few events can match the excitement of opening your own
restaurant. In order to ensure that all goes according to plan,
we've developed the following overview to address the important phases of opening
an Embers Restaurant.
It is key that we focus on those who will be instrumental
in the future success of your restaurant. To that end, our start-up
program focuses on these three critical audiences:
Start-up Planning involves the engagement of the entire
Restaurant Support Center (RSC) team, who will work with you
throughout the |
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start-up planning process. Resources ranging
from site selection and building design, restaurant layout to
equipment, recruitment planning to staff scheduling are available
to you. Together we will prepare a thorough "needs assessment"
of your current situation. From that point, we will assist
in developing a comprehensive plan, outlining the recommended
stages and timelines necessary to assure a successful restaurant opening.
|
| Get Started educates you and your
key management staff on the business system and marketing opportunities
now available to you. |
|
This initial training session is hosted by staff in
our St Paul, Minnesota home office and is two days in
length.
The two days cover a detailed review of the purchasing
programs, marketing programs and schedule, franchise requirements,
training and education resources, technology resources and
strategic planning. Day two is geared for the development of
your new menu and creation of you vendor order guide, involving
those in your operation who are closest to that process.
|
| Mini Menu implementation is the
pre-opening training and operational support that is needed to
successfully open your restaurant. |
|
At minimum this involves five full days of hands-on
training with your management and hourly staff at the new
restaurant. Additionally, we assist in the implementation of
the purchasing program, installation of exterior branding
elements, all program requirements, and the menu.
|
| Full Menu implementation addresses the
support you receive the day your restaurant opens. Your
account executive will work closely with |
|
you on your food and labor costs. You will
have access to a computer program that will help you analyze those
important aspects of the business.
Your account executive will also work with you on implementing
local marketing programs to help build sales in you location.
|
| On-going support from the Embers
staff is always available. From the standpoint of our
ongoing relationship, the Embers |
|
team is available to provide assistance in
areas of the business including Accounting, Operations, Cook
Training, Server Training, Inventory Control, Labor Projections,
Marketing, Loyalty Programs, Décor, etc. |
Contact Greg Poling @ 888.805.3448
OR
E-mail: franchisesales@embersamerica.com
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